Billing and Accounting Outsourcing – Fortune 500 logistics and documentation company, globally based.
Problem Statement
• Due to limitations on head count, fresh recruitment was not possible.
• Process improvisation was necessary, along with becoming acquainted with the holding company's systems and processes.
• The manpower required to execute floor jobs was missing.
Solutioning
• Organized candidates with diverse experience and educational backgrounds according to the clients' needs, facilitating interviews between the candidates and the clients.
• The shortlisted candidates were offered positions, and upon acceptance, a dedication bond was executed. Subsequently, they were successfully onboarded for the client.
• Engaged the client and new staff members through hands-on training sessions, providing an overview to help them grasp the system in less time. Additionally, oversaw all new joiners to ensure their smooth transition and understanding of the processes.
• Organized a manager for the team and implemented an employee tracking system to monitor productivity, hours on the job, leaves, results, etc.
• The lead consultant became involved in system and process review, suggesting improvements in processes while also documenting them to establish standard operating procedures (SOPs).
• Subsequently, automated solutions were introduced to reduce the need for manual labour and minimize outsourcing activities.
MISSION
To develop and maintain long lasting and healthy client relationships by providing state-of-the-art technological solutions through continuous support and enhancement thus creating an environment of trust and respect.
VISION
To be the benchmark for Program/Project Management in Business Consulting and process definition domain that creates innovative aspects of Financial Solutions
To be recognised for the integrity of our people, the ethics of our business practices and the quality of our service.